HCL Walkin for Freshers (HCL Careers)
About us: HCL is a $5.3 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 71,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms. See Here all HCL Jobs in India for Freshers 2014-2015 and Experienced.
Job Location : Noida, Walkins in Delhi
Experience : 0 yrs (Freshers Walkin)
Job Description :
Responsibilities :
Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
Administer and provide User account provisioning & activities
Assign work orders / incidents to appropriate support teams and follow up until closure.
Route problems to internal 2nd and 3rd level IT support staff
Escalate complex problem to appropriate support specialists
Routine maintenance updates with other IT staff and business units
Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
Identify, evaluate and prioritize customer problems and escalations
Participate in on-going training and departmental development
Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
Educational Requirement :
2013 B.tech/BE, Diploma Engineering (Branches - EEE, CS, IT, ECE, E&I)/BCA/BSc IT, Physics and Maths./GNIIT (after 12th 3 year course)
50% throughout in academics
No standing arrears
Willing to relocate anywhere in India/Abroad
Willing to sign the service agreement as applicable
Willing to work in 24*7 environment
CTC: 1.80 LPA
Date-: 18th April 2014, Friday
Time 9 AM 11 AM
Venue :
GURU TEGH BAHADUR INSTITUTE OF TECHNOLOGY
G- 8 RAJOURI GARDEN, NEW DELHI
About us: HCL is a $5.3 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 71,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms. See Here all HCL Jobs in India for Freshers 2014-2015 and Experienced.Job Location : Noida, Walkins in Delhi
Experience : 0 yrs (Freshers Walkin)
Job Description :
Responsibilities :
Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
Administer and provide User account provisioning & activities
Assign work orders / incidents to appropriate support teams and follow up until closure.
Route problems to internal 2nd and 3rd level IT support staff
Escalate complex problem to appropriate support specialists
Routine maintenance updates with other IT staff and business units
Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
Identify, evaluate and prioritize customer problems and escalations
Participate in on-going training and departmental development
Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
Educational Requirement :
2013 B.tech/BE, Diploma Engineering (Branches - EEE, CS, IT, ECE, E&I)/BCA/BSc IT, Physics and Maths./GNIIT (after 12th 3 year course)
50% throughout in academics
No standing arrears
Willing to relocate anywhere in India/Abroad
Willing to sign the service agreement as applicable
Willing to work in 24*7 environment
CTC: 1.80 LPA
Date-: 18th April 2014, Friday
Time 9 AM 11 AM
Venue :
GURU TEGH BAHADUR INSTITUTE OF TECHNOLOGY
G- 8 RAJOURI GARDEN, NEW DELHI
