Convergys India Hiring Freshers
Experience: 0-3 years
Job Location : Gurgaon
Experience: Freshers
Job Description :
Technical Support Representative
Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution.
Work in a 24x7 work environment; rotational /night shifts and no fixed weekly offs.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
BE/Btech are not elegible.
6 months exeperience for international BPO.
Convergys India Pvt Ltd. Recruitment Center L4, Chitranjan Park, Opposite to Nehru Apartments(Gate No.2) Nearest Metro station is Hauz khas or Nehru place, nearest bust stand Pamposh enclave.
Please Contact Convergys Recruitment Representative at 8860634840.
Get the best start to your career with world-class communication training, coaching and support. Convergys has the best in industry transport facility and all employees get home-pick & home-drop facility. For excellent career-growth opportunities & best-in-industry salary package. Join CONVERGYS Today !
Desired:
Candidate Profile: Education and Experience:
College Graduates (any stream) - Fresher or Experienced or' Under Graduate with minimum 6 months of experience in an international call center
Should have excellent communication and English speaking skills
Knowledge of basic computer operations.
Ability to learn.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Should be willing to take up challenges and go extra mile to perform work responsibilities
Should have great interpersonal skills and ability to perform under pressure
Should be open to work in any shift timing night shifts or any other rotational work shifts (early morning/late evening)
Should not be pursuing any regular course/educational program which may conflict with the work timings.
How to Apply: Send your resumes to
mohit.kumar@convergys.com
Experience: 0-3 years
Job Location : Gurgaon
Experience: Freshers
Job Description :
Technical Support Representative
Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution.
Work in a 24x7 work environment; rotational /night shifts and no fixed weekly offs.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
BE/Btech are not elegible.
6 months exeperience for international BPO.
Convergys India Pvt Ltd. Recruitment Center L4, Chitranjan Park, Opposite to Nehru Apartments(Gate No.2) Nearest Metro station is Hauz khas or Nehru place, nearest bust stand Pamposh enclave.
Please Contact Convergys Recruitment Representative at 8860634840.
Get the best start to your career with world-class communication training, coaching and support. Convergys has the best in industry transport facility and all employees get home-pick & home-drop facility. For excellent career-growth opportunities & best-in-industry salary package. Join CONVERGYS Today !
Desired:
Candidate Profile: Education and Experience:
College Graduates (any stream) - Fresher or Experienced or' Under Graduate with minimum 6 months of experience in an international call center
Should have excellent communication and English speaking skills
Knowledge of basic computer operations.
Ability to learn.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Should be willing to take up challenges and go extra mile to perform work responsibilities
Should have great interpersonal skills and ability to perform under pressure
Should be open to work in any shift timing night shifts or any other rotational work shifts (early morning/late evening)
Should not be pursuing any regular course/educational program which may conflict with the work timings.
How to Apply: Send your resumes to
mohit.kumar@convergys.com
