Dell India Hiring Freshers
About us: Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Job Location : Noida
Experience : 0-2 years
Job Description :
Des: Systems Support Associate
Typical Duties:
-Daily monitoring and assignment of Incident Management queues for OPAS V2 & OPAS V3.
-Daily monitoring and assignment of the Request Managements along with SLA monitoring.
-Working closely with Service Managers on trending reports for various customers.
-Ensuring the incidents do not have any SLA breaches and are handled according to documentation.
-Understanding the basic ITIL framework and adherence.
- Contributes to own or closely related teams through quality and efficiency of own work.
-Applies communication skills to provide service, coordinate information and collaborate with others.
-Listens and asks questions to solicit feedback to understand needs and provide service.
-May communicate sensitive and confidential information.
-Regularly interacts with customers and first line leadership.
Desired Skills:
-Good communication skills
-Should be a team player
-Should be willing to take initiatives and responsibilities for better coordination and efficiency
-Knowledge of ITIL will be an added advantage
How to Apply:
Apply Here
About us: Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.Job Location : Noida
Experience : 0-2 years
Job Description :
Des: Systems Support Associate
Typical Duties:
-Daily monitoring and assignment of Incident Management queues for OPAS V2 & OPAS V3.
-Daily monitoring and assignment of the Request Managements along with SLA monitoring.
-Working closely with Service Managers on trending reports for various customers.
-Ensuring the incidents do not have any SLA breaches and are handled according to documentation.
-Understanding the basic ITIL framework and adherence.
- Contributes to own or closely related teams through quality and efficiency of own work.
-Applies communication skills to provide service, coordinate information and collaborate with others.
-Listens and asks questions to solicit feedback to understand needs and provide service.
-May communicate sensitive and confidential information.
-Regularly interacts with customers and first line leadership.
Desired Skills:
-Good communication skills
-Should be a team player
-Should be willing to take initiatives and responsibilities for better coordination and efficiency
-Knowledge of ITIL will be an added advantage
How to Apply:
Apply Here
