Dell India Hiring Technical Support Associates
About us: Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Job Location : Bangalore
Experience : 1 year
Job Description :
Responsible for providing telephone diagnostic technical support of desktops,
portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary.
Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc). Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation
Responds to customer technical problems/issues related to hardware, software and networking via phone.
More Details How to Apply:
Apply Here
About us: Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.Job Location : Bangalore
Experience : 1 year
Job Description :
Responsible for providing telephone diagnostic technical support of desktops,
portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary.
Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc). Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation
Responds to customer technical problems/issues related to hardware, software and networking via phone.
More Details How to Apply:
Apply Here
