DimensionData Hiring Technical Analysts
Job Location : Bangalore
Experience: 1-2 Yrs
Job Description:
Logging
Technical Analysts are responsible for receiving, validating and logging client requests. They capture the detail of the request and provide first line support if required. Technical Analysts act on requests logged by Service Desk Associates and they ensure that the commitments made to client in service level agreements are met.
Tracking
The Technical Analyst tracks requests and determines current activity on it. They use this information to update task details and to provide regular updates to clients.
Escalation
These individuals analyse and interpret the requests to ensure that the classification, prioritisation and escalation of the requests are correct. They identify and escalate requests and exceptions where necessary.
How to Apply:
Apply Here
Job Location : Bangalore
Experience: 1-2 Yrs
Job Description:
Logging
Technical Analysts are responsible for receiving, validating and logging client requests. They capture the detail of the request and provide first line support if required. Technical Analysts act on requests logged by Service Desk Associates and they ensure that the commitments made to client in service level agreements are met.
Tracking
The Technical Analyst tracks requests and determines current activity on it. They use this information to update task details and to provide regular updates to clients.
Escalation
These individuals analyse and interpret the requests to ensure that the classification, prioritisation and escalation of the requests are correct. They identify and escalate requests and exceptions where necessary.
How to Apply:
Apply Here
