WSP Hiring Freshers as IT Service Desk Analyst
Job Location : Noida
Experience: Freshers
Job Description:
Responsibilities
Effectively manage IT support requests via phone, email and intranet and create informative, accurate
call events in the Service Desk system.
Resolve 1 st line support issues and close all incidents.
Monitor the Service Desk tickets to ensure a consistent quality of delivery.
Remote desktop end user support.
Managing the priority, assignment and escalation of open Service Desk calls to the 2 nd and 3 rd tier
support.
Meeting call closure expectations and achieving Service Desk SLA targets.
Working on rotational shifts to cover regional working hours as required.
Filtering and updating progress of calls within the Service Desk system.
Perform tasks in compliance with corporate security programs and change management processes.
Respond to all job failures, identify cause and resolve issues within SLA’s.
Implement, maintain and champion Group and regional IT best practice.
Ensure that Health & Safety is embedded into all work practices.
Provide regular work status updates, including risks or concerns through the reporting line.
Attend and contribute in team and project meetings as required.
Contribute to the delivery of the business unit strategy. Including supporting the companies approach
to sustainability.
Ensure BMS and Project Lifecycle compliance across team and projects.
Feedback on all business development opportunities.
Requirements
Excellent communication
Customer service skills.
Awareness of Health & Safety Collaboration & Teamwork
Technical Capability & Delivery
How to Apply:
Apply Here
Job Location : Noida
Experience: Freshers
Job Description:
Responsibilities
Effectively manage IT support requests via phone, email and intranet and create informative, accurate
call events in the Service Desk system.
Resolve 1 st line support issues and close all incidents.
Monitor the Service Desk tickets to ensure a consistent quality of delivery.
Remote desktop end user support.
Managing the priority, assignment and escalation of open Service Desk calls to the 2 nd and 3 rd tier
support.
Meeting call closure expectations and achieving Service Desk SLA targets.
Working on rotational shifts to cover regional working hours as required.
Filtering and updating progress of calls within the Service Desk system.
Perform tasks in compliance with corporate security programs and change management processes.
Respond to all job failures, identify cause and resolve issues within SLA’s.
Implement, maintain and champion Group and regional IT best practice.
Ensure that Health & Safety is embedded into all work practices.
Provide regular work status updates, including risks or concerns through the reporting line.
Attend and contribute in team and project meetings as required.
Contribute to the delivery of the business unit strategy. Including supporting the companies approach
to sustainability.
Ensure BMS and Project Lifecycle compliance across team and projects.
Feedback on all business development opportunities.
Requirements
Excellent communication
Customer service skills.
Awareness of Health & Safety Collaboration & Teamwork
Technical Capability & Delivery
How to Apply:
Apply Here
