iGate Recruitment for Associate-Technical Troubleshooting
About us: iGATE is a ~$1 billion organization, providing full-spectrum consulting, technology and business process outsourcing services differentiated by a Business Outcomes-based business model. Driven by the philosophy of 'Accountable for Clients" Business' powered by iTOPS (Integrated Technology and Operations) platforms, iGATE provides effective solutions to over 184 Fortune 1000 clients globally across verticals including Insurance and Healthcare, Life Sciences, Banking and Financial Services, Manufacturing, Retail, Logistics and Distribution, Communications, Energy and Utilities, Media, Entertainment, Leisure, Travel, and Public Sector and Independent Software Vendors.
Location : Noida
Experience : 3-4yrs
Job Description :
Customer service and technical troubleshooting.
Exceeding call quality and efficiency standards.
Adherence to Process, Policy & Procedures
Meeting and exceeding client SL.
Maintain and support applications and their operating environments (24x7 coverage with rotating on-call duties)
Ensure technology management policies are adhered to; may provide technical solutions on application problems
Make decisions and recommend solutions that can impact overall outcome of job assignments.
Skills Required:
Technical-
Basic PC Support,Operating System Support, MS Office, basic networking skills.
Functional-
Excellent Communication skills, Team Player, Interpersonal skills, Technical troubleshooting skills.
Qualification-
Basic-
BSc/BCA/BCOM/ with working experience on computers
Professional-
Technical support experience. Any graduate with prior experience in servicedesk/helpdesk with excellent command over ENGLISH language (spoken+written).
How to Apply - Send Resume to Suchorita.Dey@igate.com
Location : Noida
Experience : 3-4yrs
Job Description :
Customer service and technical troubleshooting.
Exceeding call quality and efficiency standards.
Adherence to Process, Policy & Procedures
Meeting and exceeding client SL.
Maintain and support applications and their operating environments (24x7 coverage with rotating on-call duties)
Ensure technology management policies are adhered to; may provide technical solutions on application problems
Make decisions and recommend solutions that can impact overall outcome of job assignments.
Skills Required:
Technical-
Basic PC Support,Operating System Support, MS Office, basic networking skills.
Functional-
Excellent Communication skills, Team Player, Interpersonal skills, Technical troubleshooting skills.
Qualification-
Basic-
BSc/BCA/BCOM/ with working experience on computers
Professional-
Technical support experience. Any graduate with prior experience in servicedesk/helpdesk with excellent command over ENGLISH language (spoken+written).
How to Apply - Send Resume to Suchorita.Dey@igate.com
