Tech Mahindra Recruiting Quality Analyst (QA)
About us: Tech Mahindra has proven full-service expertise for multiple industries including Insurance & Healthcare, Pharma, Banking & Finance, Manufacturing & Automobile, Media & Telecom, Animation and Energy & Power. Among the services we offer are Claims Processing, Policy Issuance and Premium Accounting. We also offer front office services like Contact Centers for Customer Service, Product Support and Helpdesk services. Additionally, we offer back office processes in the areas of Accounting, HR and other transaction-intensive activities.
As the world's first eSCM Level 4 BPO service provider, our global delivery standards have resulted in multiple long-standing client relationships with Fortune 500 companies, besides giving us a clear differentiation in the marketplace.
Job Location : Noida
Experience: 1-6 Yrs
Job description:
Quality Analyst (QA) - Domestic Telecom Process
2- 3-Yrs experience in domestic Telecom process, preferably in Customer Care.
1+ year of relevant quality & call audit experience
Excellent written and verbal communication
Confident and self motivation attitude
Good process management skills
Strong interpersonal and influencing abilities.
The candidate should have excellent problem solving capabilities and lateral thinking skills.
Good Knowledge of Audit and Evaluation function
Analytical bent of mind
Ability to handle pressure and a natural go getter
Ability to lead associates and drive Quality culture
Understanding of the Business situation and capability to address issues
Patience while giving feedback, Open to change, Multi-tasking skills, Inter personal skill
Must be able to conduct audits for trainees during training and OJT (over and above floor audits)
Driving quality initiatives in the team
Willingness to travel for short/long trips basis demand of business situations. Handle Call Audits and Call Center Quality.
Take care of Attendance Management.
Responsible for Audit Accuracy & Quality Improvements.
Maintain KET Scores and Customer Satisfaction index.
How to Apply: Send your Resumes to the below mentioned id:
nb00128154@techmahindra.com
About us: Tech Mahindra has proven full-service expertise for multiple industries including Insurance & Healthcare, Pharma, Banking & Finance, Manufacturing & Automobile, Media & Telecom, Animation and Energy & Power. Among the services we offer are Claims Processing, Policy Issuance and Premium Accounting. We also offer front office services like Contact Centers for Customer Service, Product Support and Helpdesk services. Additionally, we offer back office processes in the areas of Accounting, HR and other transaction-intensive activities.As the world's first eSCM Level 4 BPO service provider, our global delivery standards have resulted in multiple long-standing client relationships with Fortune 500 companies, besides giving us a clear differentiation in the marketplace.
Job Location : Noida
Experience: 1-6 Yrs
Job description:
Quality Analyst (QA) - Domestic Telecom Process
2- 3-Yrs experience in domestic Telecom process, preferably in Customer Care.
1+ year of relevant quality & call audit experience
Excellent written and verbal communication
Confident and self motivation attitude
Good process management skills
Strong interpersonal and influencing abilities.
The candidate should have excellent problem solving capabilities and lateral thinking skills.
Good Knowledge of Audit and Evaluation function
Analytical bent of mind
Ability to handle pressure and a natural go getter
Ability to lead associates and drive Quality culture
Understanding of the Business situation and capability to address issues
Patience while giving feedback, Open to change, Multi-tasking skills, Inter personal skill
Must be able to conduct audits for trainees during training and OJT (over and above floor audits)
Driving quality initiatives in the team
Willingness to travel for short/long trips basis demand of business situations. Handle Call Audits and Call Center Quality.
Take care of Attendance Management.
Responsible for Audit Accuracy & Quality Improvements.
Maintain KET Scores and Customer Satisfaction index.
How to Apply: Send your Resumes to the below mentioned id:
nb00128154@techmahindra.com
