Amazon.com Recruiting Freshers
About us: At Amazon, we have re-invented the online shopping experience, cloud computing, publishing and even the book. But thats not all. While most people have heard of Amazon.com, Amazon web services and Kindle products, not many know that we also develop video games, engineer music and video streaming technology, shoot high fashion photography and help other businesses sell and distribute their products. We want you to help share and shape our mission to be Earths most customer centric company. Amazons evolution from website to e-commerce to development platform is driven by the spirit of invention that is part of Amazons DNA. Its what we do every day - and the good news is that we have only just begun. Building on the companys mission of being the Earths Most Customer-Centric company Hyderabad Customer Service started operations in 2005 and has grown steadily in size and scope ever since. We provide 24/7 world class customer service support to North America and UK customers.
Job Location : Hyderabad / Secunderabad
Openings: 20
Experience: 0-3 Yrs
Job description:
Amazon Hiring Btech & MBA Freshers-2013, 2012 & 2011 Passouts
Seller Support Associate :-
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.
Education: 3rd level qualification Graduation
Language: English proficiency
6 + months experience within a customer service /contact centre environment would be an advantage
Demonstrated desire to expand skills into new areas.
Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
Business acumen in areas of e-commerce and retail is advantageous
Process improvement awareness and experience
Enthusiasm and strong self-motivation.
Strong prioritization and time management skills, with a high degree of flexibility.
Ability to embrace constant change with flexibility and good grace.
Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
Demonstrates effective communication, composure, and professional attitude
Exemplary performance record, particularly with regard to quality & productivity
Walkin Venue:Amazon Development Center
Plot No :6,Divya Shree Trinity Building
Madhapur, Hitech City,
Lane Beside Lemon Tree Hotel.
Walkin in Date and Time: 5th - 8th Nov 2013, 10 AM onwards
About us: At Amazon, we have re-invented the online shopping experience, cloud computing, publishing and even the book. But thats not all. While most people have heard of Amazon.com, Amazon web services and Kindle products, not many know that we also develop video games, engineer music and video streaming technology, shoot high fashion photography and help other businesses sell and distribute their products. We want you to help share and shape our mission to be Earths most customer centric company. Amazons evolution from website to e-commerce to development platform is driven by the spirit of invention that is part of Amazons DNA. Its what we do every day - and the good news is that we have only just begun. Building on the companys mission of being the Earths Most Customer-Centric company Hyderabad Customer Service started operations in 2005 and has grown steadily in size and scope ever since. We provide 24/7 world class customer service support to North America and UK customers.Job Location : Hyderabad / Secunderabad
Openings: 20
Experience: 0-3 Yrs
Job description:
Amazon Hiring Btech & MBA Freshers-2013, 2012 & 2011 Passouts
Seller Support Associate :-
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.
Education: 3rd level qualification Graduation
Language: English proficiency
6 + months experience within a customer service /contact centre environment would be an advantage
Demonstrated desire to expand skills into new areas.
Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
Business acumen in areas of e-commerce and retail is advantageous
Process improvement awareness and experience
Enthusiasm and strong self-motivation.
Strong prioritization and time management skills, with a high degree of flexibility.
Ability to embrace constant change with flexibility and good grace.
Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
Demonstrates effective communication, composure, and professional attitude
Exemplary performance record, particularly with regard to quality & productivity
Walkin Venue:Amazon Development Center
Plot No :6,Divya Shree Trinity Building
Madhapur, Hitech City,
Lane Beside Lemon Tree Hotel.
Walkin in Date and Time: 5th - 8th Nov 2013, 10 AM onwards
