Genpact Hiring Freshers
About us: Genpact, formerly GE Capital International Services(GECIS), a GE affiliate and India's largest BPO and Knowledge Services organization, has over 20,000 employees spread across India, Mexico, Hungary, Poland, Romania, Philippines and China. In India, Genpact has over 16,000 employees working in offices in Delhi, Gurgaon, Hyderabad, Bangalore, Kolkata and Jaipur. Genpact provides a world class working environment and opportunities for career enhancement through focused training and rotations in different functions. Genpact also provides benefits such as medical, accident and life insurance, transport and round-the-clock medical facilities.Genpact was also recently named the 3rd best company to work for in India in the Business Today 10 Best Companies to work for in India survey. Genpact also topped the list of companies in the Dataquest 2005 BPO Company rankings.
Openings: 22
Job Location : Delhi, Gurgaon, Faridabad, Ghaziabad, Noida
Experience: 0-5 years
Job Description:
Handling inbound customer services queries for a UK/ Australian business ensuring that the following responsibilities are undertaken:
Dealing with back to back customer queries with 100% first time resolution being provided to them
Documenting all relevant information while talking to the customer & wrapping up the calls in a stipulated timeframe
Ensuring 100% customer centricity is delivered on every call
Meeting the process CTQs on a daily/weekly/monthly basis
Excellent communication and interpersonal skills
Good written skills
Customer service experience
Previous experience of IT systems (Full training will be provided)
Demonstrates a passion for customers
Enjoy working as a team to deliver results
Learns and shares knowledge
Strives to achieve personal best
Desire to drive personal development
How to Apply: Send your Resume to
Ipshita.singh@genpact.com
About us: Genpact, formerly GE Capital International Services(GECIS), a GE affiliate and India's largest BPO and Knowledge Services organization, has over 20,000 employees spread across India, Mexico, Hungary, Poland, Romania, Philippines and China. In India, Genpact has over 16,000 employees working in offices in Delhi, Gurgaon, Hyderabad, Bangalore, Kolkata and Jaipur. Genpact provides a world class working environment and opportunities for career enhancement through focused training and rotations in different functions. Genpact also provides benefits such as medical, accident and life insurance, transport and round-the-clock medical facilities.Genpact was also recently named the 3rd best company to work for in India in the Business Today 10 Best Companies to work for in India survey. Genpact also topped the list of companies in the Dataquest 2005 BPO Company rankings.Openings: 22
Job Location : Delhi, Gurgaon, Faridabad, Ghaziabad, Noida
Experience: 0-5 years
Job Description:
Handling inbound customer services queries for a UK/ Australian business ensuring that the following responsibilities are undertaken:
Dealing with back to back customer queries with 100% first time resolution being provided to them
Documenting all relevant information while talking to the customer & wrapping up the calls in a stipulated timeframe
Ensuring 100% customer centricity is delivered on every call
Meeting the process CTQs on a daily/weekly/monthly basis
Excellent communication and interpersonal skills
Good written skills
Customer service experience
Previous experience of IT systems (Full training will be provided)
Demonstrates a passion for customers
Enjoy working as a team to deliver results
Learns and shares knowledge
Strives to achieve personal best
Desire to drive personal development
How to Apply: Send your Resume to
Ipshita.singh@genpact.com
