HCL Walkin for IT Help Desk
About us: HCL is a $5.3 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 71,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms. See Here all HCL Jobs in India for Freshers 2014-2015 and Experienced.
Job Location : Chennai, Bengaluru
Experience : 1-4 yrs
Job Description :
Exclusive Walk-in for Service Desk- IT Helpdesk
Role: Technical Service Desk ( IT Helpdesk ) for Level-1
Experience: 6 months - 4 years ( Technical voice /semi voice, IT helpdesk /service Desk )
Note : freshers/ other exp please don't apply
system Administrator & Desktop engineer pls don't apply
Job Description:-
Hiring for Analyst/Sr. Analyst
Technical Support to HCL's business clients. He / She will be responsible to provide voice suppor t, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations.
or
Candidate with relevant IT helpdesk or service desk background can apply
Eligibility (Tech-voice, semivoice, semi tech-voice,semivoice )
Responsibilities :- SD
· Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
· Route problems to internal 2nd and 3rd level IT support staff.
· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
· Administer and provide User account provisioning.
· Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of EUC operations
If your experience is relevant kindly walk in to the below mentioned address Directly.
Chennai
Weekdays - 2pm-3.00pm / Saturday: 10am-3pm
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,
Contact person - Geetha .J
Bangalore,
Weekdays - 2pm-3.30pm, Saturday -10am-3pm
HCL Comnet Systems and Services Ltd.
( Saturday )
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore 560 100
contact person- Ahamed
Weekdays ( Monday - Friday )
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
COntact Person - Ahamed
Carry Govt Authorized ID Proof Original & Photo Copy
NOTE:-
Ex- HCL Employees apply only if you have completed 90 days from the Date of Relieving also should have all supporting Docs
Candidate should have Excellent communication in English.
Freshers/ other exp please don't apply
system Administrator & Desktop engineer please only if you have excellent communication in English apply
Carry a copy of this
Please carry your updated resume. mention Geetha on top,
Carry Govt Authorized ID Proof Original & Photo Copy
kindly mention Geetha on top of your resume
Technical Requirements
. Technical / Semi technical Voice / Semi voice international Experience required or from Customer support background with technical knowledge can apply
· Phone support experience necessary.
· Technical help desk or technical call center experience is necessary.
· Disciplined, systematic problem solving skills required.
· Hands-on work experience with the following:
· Windows Operating systems
· Clients: Windows7, Windows Vista, Windows XP, Windows 2000
· Servers: Windows 2000, Windows 2003, Windows 2008,
· Knowledge of Active Directory, Exchange 2003/2007
· ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
· User account creation for Active Directory, Exchange Mailboxes, Distribution lists
· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
· MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
· Internet browsers (e.g. Explorer, Chrome, Firefox),
· VPN and remote dial-in users
· Support for laptop, desktops, and printers
· PDA and blackberry support
· Others: Adobe Acrobat and other common desktop applications like Winzip, etc
. Technical Voice / semivoice / semitech voice, semivoice Experience required For SERVICEDESK Requirement
Soft Skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCL's value and its methodology
Graduates, 10+ 3 yrs diploma / arrears/pending documents/ ( applicable for only L1 position )
min- 6 month - 4 yrs mandatory
About us: HCL is a $5.3 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 71,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms. See Here all HCL Jobs in India for Freshers 2014-2015 and Experienced.Job Location : Chennai, Bengaluru
Experience : 1-4 yrs
Job Description :
Exclusive Walk-in for Service Desk- IT Helpdesk
Role: Technical Service Desk ( IT Helpdesk ) for Level-1
Experience: 6 months - 4 years ( Technical voice /semi voice, IT helpdesk /service Desk )
Note : freshers/ other exp please don't apply
system Administrator & Desktop engineer pls don't apply
Job Description:-
Hiring for Analyst/Sr. Analyst
Technical Support to HCL's business clients. He / She will be responsible to provide voice suppor t, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations.
or
Candidate with relevant IT helpdesk or service desk background can apply
Eligibility (Tech-voice, semivoice, semi tech-voice,semivoice )
Responsibilities :- SD
· Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
· Route problems to internal 2nd and 3rd level IT support staff.
· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
· Administer and provide User account provisioning.
· Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of EUC operations
If your experience is relevant kindly walk in to the below mentioned address Directly.
Chennai
Weekdays - 2pm-3.00pm / Saturday: 10am-3pm
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,
Contact person - Geetha .J
Bangalore,
Weekdays - 2pm-3.30pm, Saturday -10am-3pm
HCL Comnet Systems and Services Ltd.
( Saturday )
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore 560 100
contact person- Ahamed
Weekdays ( Monday - Friday )
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
COntact Person - Ahamed
Carry Govt Authorized ID Proof Original & Photo Copy
NOTE:-
Ex- HCL Employees apply only if you have completed 90 days from the Date of Relieving also should have all supporting Docs
Candidate should have Excellent communication in English.
Freshers/ other exp please don't apply
system Administrator & Desktop engineer please only if you have excellent communication in English apply
Carry a copy of this
Please carry your updated resume. mention Geetha on top,
Carry Govt Authorized ID Proof Original & Photo Copy
kindly mention Geetha on top of your resume
Technical Requirements
. Technical / Semi technical Voice / Semi voice international Experience required or from Customer support background with technical knowledge can apply
· Phone support experience necessary.
· Technical help desk or technical call center experience is necessary.
· Disciplined, systematic problem solving skills required.
· Hands-on work experience with the following:
· Windows Operating systems
· Clients: Windows7, Windows Vista, Windows XP, Windows 2000
· Servers: Windows 2000, Windows 2003, Windows 2008,
· Knowledge of Active Directory, Exchange 2003/2007
· ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
· User account creation for Active Directory, Exchange Mailboxes, Distribution lists
· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
· MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
· Internet browsers (e.g. Explorer, Chrome, Firefox),
· VPN and remote dial-in users
· Support for laptop, desktops, and printers
· PDA and blackberry support
· Others: Adobe Acrobat and other common desktop applications like Winzip, etc
. Technical Voice / semivoice / semitech voice, semivoice Experience required For SERVICEDESK Requirement
Soft Skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCL's value and its methodology
Graduates, 10+ 3 yrs diploma / arrears/pending documents/ ( applicable for only L1 position )
min- 6 month - 4 yrs mandatory
