Amazon India Hiring Graduates for Non-Voice Email Support (Amazon Careers)Job Location : Bangalore Jobs
Experience: 1-2 Yrs (Jobs for 1 Year Experience)
Job description:
An Amazon.com Seller Support Associate is a critical part of Amazon.com's mission to deliver timely . Accurate and Professional service to Amazon.com sellers . In a fun and fast-paced environment, this position requires extensive e-mail communication with sellers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.
General Summary of responsibilities:
*Demonstrates clear and polite written and oral communication.
*Escalates sellers issues appropriately and correctly. Demonstrates timely accurate and professional customer service.
*Maintains a positive and professional demeanor and portrays the company in a positive light.
*Demonstrates knowledge and use of departmental resources, policies and procedures.
*Answers messages in authorized email queues as directed by Workflow and Supervisor.
*Understands and correctly uses all available tools.
*Maintains acceptable email handle time, while remaining friendly and informative.
*Maintains productivity (currently measured in Contacts per Hour CPH) at or above published standard for skill group.
*Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group.
*Logs in on time; logs out not before the end of scheduled shift.
*Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.
*Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
*Demonstrates appropriate sense of urgency for email response times.
*All other duties as assigned
Position Qualifications:
Graduate
*One or more years" experience in customer service preferred.
*Basic computer skills & knowledge of the Internet required
*Advanced computer skills using a variety of programs highly desired
*24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
Knowledge and Skills:
*Should be willing to work in Night Shifts
*Excellent Internet Navigation Skills
*Basic Typing/Keyboarding skills
*Proficiency in Microsoft Outlook and working knowledge of MS Office applications
*Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality
*Significant email and online customer service experience preferred.
->Categorised under Customer Support Jobs
How to Apply: Kindly forward your CV to
felicim@amazon.com
