CGI Hiring Any Graduates as Associate System Engineer (CGI Careers)
About us: Founded in 1976, CGI has evolved into a leading IT and business process services provider. Our more than 30 years of continuous growth is a testament to the confidence our clients place in us and to the commitment of our members. It is also a testament to the sustaining principles in which we were founded upon, including our dream and shared values. The result for our clients: We are everywhere you need us to be and have the stability, discipline and dedicated professionals needed to deliver results
Job Location : Bangalore Jobs, Jobs in Chennai
Experience : 0.6-3 yrs
Job Description:
Associate System Engineer
Respond to requests for technical assistance, research reported incidents using available information resources
The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).
Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues
Log all service desk contacts within the incident management tool
Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures
Assign non-resolved incidents or service requests to the appropriate support team
Proper assignment of tickets (ticket coding and ‘assign to’ groups)
Ticket Follow-Up: Daily monitoring and action of individual queues
Identify and escalate incidents requiring urgent attention and action
Stay current with system information, changes and updates
Adherence to schedule / compliance for attendance
May be entrusted with additional tasks to handle complex, escalated tickets, data analysis, technical document reviews depending on their performance.
Compliance for CGI IS/IT Policy and well as CGI Code of Ethics
Should be able to work in 24*7 shift rotation environment.
How to Apply
Apply here
Job Location : Bangalore Jobs, Jobs in Chennai
Experience : 0.6-3 yrs
Job Description:
Associate System Engineer
Respond to requests for technical assistance, research reported incidents using available information resources
The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).
Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues
Log all service desk contacts within the incident management tool
Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures
Assign non-resolved incidents or service requests to the appropriate support team
Proper assignment of tickets (ticket coding and ‘assign to’ groups)
Ticket Follow-Up: Daily monitoring and action of individual queues
Identify and escalate incidents requiring urgent attention and action
Stay current with system information, changes and updates
Adherence to schedule / compliance for attendance
May be entrusted with additional tasks to handle complex, escalated tickets, data analysis, technical document reviews depending on their performance.
Compliance for CGI IS/IT Policy and well as CGI Code of Ethics
Should be able to work in 24*7 shift rotation environment.
Apply here
