Ocwen Hiring Freshers
Job Location : Bangalore
Experience: 0 Yrs
Job description:
Responsibilities:
• Handle loan related customer inquiries over the loan servicing toll free telephone number for pre foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
• Logs all borrower contacts into the loan servicing system
• Offer long term resolutions to customers to resolve delinquency
• Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
• Required to make the prescribed number of contacts during the daily work schedule
• Familiar with the customer relations functions and the services offered
• Perform miscellaneous job related duties as assigned by the department manager
Key Result Areas:
• Promises Kept per hour
• Promises Kept percentage
• Calls per hour
• Complete financial Packages sent & received (ELMPR, HMPR, CCFP, HMPW)
• Verbal financials taken over the phone (FINE)
• Resolve delinquent accounts
• >95% Average on Quality Assurance scores for the team
• >95 % on Schedule Adherence for the team
• No FDCPA violations and Non Compliance issues
• <60 seconds on agent idle
• No unplanned/unscheduled leaves
Qualifications:
• This position requires Strong Customer Service skills.
• Overall knowledge and experience in mortgage loan servicing desirable but not required.
• Graduate degree from an accredited university is preferred.
• 12 years of full time education is must.
How to Apply:
Apply Here
Job Location : Bangalore
Experience: 0 Yrs
Job description:
Responsibilities:
• Handle loan related customer inquiries over the loan servicing toll free telephone number for pre foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
• Logs all borrower contacts into the loan servicing system
• Offer long term resolutions to customers to resolve delinquency
• Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
• Required to make the prescribed number of contacts during the daily work schedule
• Familiar with the customer relations functions and the services offered
• Perform miscellaneous job related duties as assigned by the department manager
Key Result Areas:
• Promises Kept per hour
• Promises Kept percentage
• Calls per hour
• Complete financial Packages sent & received (ELMPR, HMPR, CCFP, HMPW)
• Verbal financials taken over the phone (FINE)
• Resolve delinquent accounts
• >95% Average on Quality Assurance scores for the team
• >95 % on Schedule Adherence for the team
• No FDCPA violations and Non Compliance issues
• <60 seconds on agent idle
• No unplanned/unscheduled leaves
Qualifications:
• This position requires Strong Customer Service skills.
• Overall knowledge and experience in mortgage loan servicing desirable but not required.
• Graduate degree from an accredited university is preferred.
• 12 years of full time education is must.
How to Apply:
Apply Here
