EMC Hiring Freshers as Tech Support Engineer
About us: EMC Corporation is the world leader in products, services, and solutions for information storage and management. We help customers of all sizes manage their growing information from the time of its creation to its archival and eventual disposal through information lifecycle management. EMC information infrastructure solutions are the foundation of this mission. An EMC information infrastructure unifies networked storage technologies, storage platforms, software, and services to help organizations better and more cost-effectively manage, protect, and share information.
Job Location : Bangalore
Experience: 0-1 yrs
Job Description :
Job Title: Tech Support Engineer I
Qualification: BCA/B.Sc Fresher (2013/14 Passout)
A work integrated learning program, leading to a Master’s Degree in Software Engineering from BITS Pilani
Principal Duties and Responsibilities:
You will be expected to solve complex technical issues through standard operating & diagnostic processes using the combination of technical knowledge & analytical capabilities
It's possible that the issues impacting the customer could be mission critical, and a speedy resolution is much appreciated. Effective communication with internal & external stakeholders is a key success criterion in the role. Fortunately, not all problems need to be solved from ground zero. There is a database of searchable content on problem resolution, and you are expected to contribute to the centralized problem identification & resolution database.
You will also monitor and track service calls, provide call status updates at regular intervals and communicate status to customers using appropriate tools.
As a 24X7X365 organization, shift work, holidays and on-call responsibilities may be required.
Continues to develop technical and business knowledge related to EMC products. EMC Proven Professional Certification desired.
Qualification: BCA/B.Sc Fresher (2013/14 Passout)
A work integrated learning program, leading to a Master’s Degree in Software Engineering from BITS Pilani
Principal Duties and Responsibilities:
You will be expected to solve complex technical issues through standard operating & diagnostic processes using the combination of technical knowledge & analytical capabilities
It's possible that the issues impacting the customer could be mission critical, and a speedy resolution is much appreciated. Effective communication with internal & external stakeholders is a key success criterion in the role. Fortunately, not all problems need to be solved from ground zero. There is a database of searchable content on problem resolution, and you are expected to contribute to the centralized problem identification & resolution database.
You will also monitor and track service calls, provide call status updates at regular intervals and communicate status to customers using appropriate tools.
As a 24X7X365 organization, shift work, holidays and on-call responsibilities may be required.
Continues to develop technical and business knowledge related to EMC products. EMC Proven Professional Certification desired.
How to Apply:
