iGate Hiring Freshers as Systems Engineers (iGate Careers)
About us: iGATE is a ~$1 billion organization, providing full-spectrum consulting, technology and business process outsourcing services differentiated by a Business Outcomes-based business model. Driven by the philosophy of 'Accountable for Clients" Business' powered by iTOPS (Integrated Technology and Operations) platforms, iGATE provides effective solutions to over 184 Fortune 1000 clients globally across verticals including Insurance and Healthcare, Life Sciences, Banking and Financial Services, Manufacturing, Retail, Logistics and Distribution, Communications, Energy and Utilities, Media, Entertainment, Leisure, Travel, and Public Sector and Independent Software Vendors.
Location : Bangalore Jobs
Experience : 0-1 years
Job Description :
Des:Systems Engineer-avaya S8300 Server
Adhoc Activities - Carry out service requests changes on a formal request by the Customer for the covered Avaya equipments at location of equipment
Proactive Deliverables: -
Carry out the daily maintenance checks on the systems as per the daily checklist for the equipments covered
Take the standard backups of the Avaya/Nice products covered
Carry out the system audit and health checks on a monthly basis
Reactive Maintenance: - Monitor and report the system alarms. Diagnose and troubleshoot issues pertaining to IP phones, IVRS, POP UP etc.
Coordinate with AGCL-Avhan primary engineers / respective OEM engineers for faster resolution of escalated problems
Inventory management: - Maintaining an updated inventory sheet of the equipments covered
Site Documentation - Maintaining an updated site documentation sheet for the setup deployed at sites under coverage
Reports: - Collecting the following information on the activities carried out at site in the form of reports: - Daily / Shift Activity reports - Monthly (summary) reports - Quarterly reports
Periodic reviews: - Quarterly reviews to be conducted with the Client SPOC. These reviews would help in coming closure to the Client expectations with regards to FMS execution.
Desired:
Strong conceptual knowledge, analytical skill & Advanced level
Troubleshooting skill with relevant hands-on experience on AVAYA S8300 Server or above version, Media Gateway (G450 & G650), Definity System, BCMS, NICE, IVR, OBD (outbound dialing).
Candidate must have Trunk level troubleshooting skill.
Knowledge & Experience in Incident Management process (ITIL framework).
Preferably have relevant experience in incident management ticketing tool system (BMC Remedy, CODESK, eHelpline etc.)
Excellent written & oral communication skill.
Should be a very good TEAM PLAYER.
Skills Required
Technical
Experience in AVAYA S8300 Server, Media Gateway (G450 & G650)
Functional
Ready for Night Shift, Excellent communication Skill
How to Apply: Send in your resumes to
archana.kumari@igate.com
About us: iGATE is a ~$1 billion organization, providing full-spectrum consulting, technology and business process outsourcing services differentiated by a Business Outcomes-based business model. Driven by the philosophy of 'Accountable for Clients" Business' powered by iTOPS (Integrated Technology and Operations) platforms, iGATE provides effective solutions to over 184 Fortune 1000 clients globally across verticals including Insurance and Healthcare, Life Sciences, Banking and Financial Services, Manufacturing, Retail, Logistics and Distribution, Communications, Energy and Utilities, Media, Entertainment, Leisure, Travel, and Public Sector and Independent Software Vendors.Location : Bangalore Jobs
Experience : 0-1 years
Job Description :
Des:Systems Engineer-avaya S8300 Server
Adhoc Activities - Carry out service requests changes on a formal request by the Customer for the covered Avaya equipments at location of equipment
Proactive Deliverables: -
Carry out the daily maintenance checks on the systems as per the daily checklist for the equipments covered
Take the standard backups of the Avaya/Nice products covered
Carry out the system audit and health checks on a monthly basis
Reactive Maintenance: - Monitor and report the system alarms. Diagnose and troubleshoot issues pertaining to IP phones, IVRS, POP UP etc.
Coordinate with AGCL-Avhan primary engineers / respective OEM engineers for faster resolution of escalated problems
Inventory management: - Maintaining an updated inventory sheet of the equipments covered
Site Documentation - Maintaining an updated site documentation sheet for the setup deployed at sites under coverage
Reports: - Collecting the following information on the activities carried out at site in the form of reports: - Daily / Shift Activity reports - Monthly (summary) reports - Quarterly reports
Periodic reviews: - Quarterly reviews to be conducted with the Client SPOC. These reviews would help in coming closure to the Client expectations with regards to FMS execution.
Desired:
Strong conceptual knowledge, analytical skill & Advanced level
Troubleshooting skill with relevant hands-on experience on AVAYA S8300 Server or above version, Media Gateway (G450 & G650), Definity System, BCMS, NICE, IVR, OBD (outbound dialing).
Candidate must have Trunk level troubleshooting skill.
Knowledge & Experience in Incident Management process (ITIL framework).
Preferably have relevant experience in incident management ticketing tool system (BMC Remedy, CODESK, eHelpline etc.)
Excellent written & oral communication skill.
Should be a very good TEAM PLAYER.
Skills Required
Technical
Experience in AVAYA S8300 Server, Media Gateway (G450 & G650)
Functional
Ready for Night Shift, Excellent communication Skill
How to Apply: Send in your resumes to
archana.kumari@igate.com
