Dell Hiring Freshers as Associates
Job Location : Noida
Experience: 6-24 Months
Job Description:
Role Responsibilities
- Recognition, research, isolation, resolution, and follow-up steps.
- Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding of Dells' MIS environment.
- May prepare help desk incident reports and assist in hardware and software evaluation.
- Involves use of problem management database and help desk system.
- Participates in a supportive role by acting as a liaison between customer and departments within the organization.
- Ensures that all on-line system problems are resolved in an accurate and timely manner.
- Works to ensure maximum uptime for users company-wide.
"DLIIN"
Requirements
Graduation
6 months to 24 months of relevant experience in service desk/tech support for international voice process
Working Knowledge of Operating Systems such as Windows 9x, XP, NT, 2000, Novell etc
Net Typing speed of 32 words with 90% plus accuracy.
Must be able to speak fluent English
Must possess excellent writing and comprehension skills
Excellent Customer Service Skills
Knowledge of troubleshooting PC Hardware
Basic or Level 1 Working Knowledge of Internet Explorer, Networking, Messaging, and MS – Office on Windows Platform
How to Apply:
Apply Here
Job Location : Noida
Experience: 6-24 Months
Job Description:
Role Responsibilities
- Recognition, research, isolation, resolution, and follow-up steps.
- Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding of Dells' MIS environment.
- May prepare help desk incident reports and assist in hardware and software evaluation.
- Involves use of problem management database and help desk system.
- Participates in a supportive role by acting as a liaison between customer and departments within the organization.
- Ensures that all on-line system problems are resolved in an accurate and timely manner.
- Works to ensure maximum uptime for users company-wide.
"DLIIN"
Requirements
Graduation
6 months to 24 months of relevant experience in service desk/tech support for international voice process
Working Knowledge of Operating Systems such as Windows 9x, XP, NT, 2000, Novell etc
Net Typing speed of 32 words with 90% plus accuracy.
Must be able to speak fluent English
Must possess excellent writing and comprehension skills
Excellent Customer Service Skills
Knowledge of troubleshooting PC Hardware
Basic or Level 1 Working Knowledge of Internet Explorer, Networking, Messaging, and MS – Office on Windows Platform
How to Apply:
Apply Here
