Confidential MNC Bank recruitment for Freshers
Job Location : Mumbai
Openings: 25
Experience: 0-3 yrs
Job Description :
Rendering services to customers and ensuring satisfactory resolution to all the queries of the customers are provided
Ensure Customer service excellence by:
- Displaying complete onus to the customers Query/problems
- Delivering service with requisite Courtesy and Accuracy
- Nil Defects (100% adherence to product & process)
- Ensuring Nil Customer complaints
- Ensuring excellent SLS scores
- Escalating / Highlighting customer Problem Incidences
Adherence to Service and Sales Compliance
Cross Selling / upselling on set products (Assets & liabilities products)
Ensuring Process Efficiency by achieving set targets of Call Quality.
Should have:
Excellent Written & Oral Communication
Passions towards Service
Enthusiastic and Self Motivated
Ability to work in a dynamic environment
Good Comprehension Skills
Team player with a positive attitude
Minimum Eligibility:
Graduate from a recognized University
Knowledge about banking Industry will be an added advantage
Contact: Sonal Raut
The RedWood Horizon
505, Shubam Center Cardinal Gracious Road Chakala,
Andheri(e), MUMBAI,Maharashtra,India
sonal@redwoodhorizon.com
022-28328047
Openings: 25
Experience: 0-3 yrs
Job Description :
Rendering services to customers and ensuring satisfactory resolution to all the queries of the customers are provided
Ensure Customer service excellence by:
- Displaying complete onus to the customers Query/problems
- Delivering service with requisite Courtesy and Accuracy
- Nil Defects (100% adherence to product & process)
- Ensuring Nil Customer complaints
- Ensuring excellent SLS scores
- Escalating / Highlighting customer Problem Incidences
Adherence to Service and Sales Compliance
Cross Selling / upselling on set products (Assets & liabilities products)
Ensuring Process Efficiency by achieving set targets of Call Quality.
Should have:
Excellent Written & Oral Communication
Passions towards Service
Enthusiastic and Self Motivated
Ability to work in a dynamic environment
Good Comprehension Skills
Team player with a positive attitude
Minimum Eligibility:
Graduate from a recognized University
Knowledge about banking Industry will be an added advantage
Contact: Sonal Raut
The RedWood Horizon
505, Shubam Center Cardinal Gracious Road Chakala,
Andheri(e), MUMBAI,Maharashtra,India
sonal@redwoodhorizon.com
022-28328047
