Tech Mahindra Walkin for Freshers
About us: Tech Mahindra has proven full-service expertise for multiple industries including Insurance & Healthcare, Pharma, Banking & Finance, Manufacturing & Automobile, Media & Telecom, Animation and Energy & Power. Among the services we offer are Claims Processing, Policy Issuance and Premium Accounting. We also offer front office services like Contact Centers for Customer Service, Product Support and Helpdesk services. Additionally, we offer back office processes in the areas of Accounting, HR and other transaction-intensive activities.
As the world's first eSCM Level 4 BPO service provider, our global delivery standards have resulted in multiple long-standing client relationships with Fortune 500 companies, besides giving us a clear differentiation in the marketplace.
Job Location : Pune
Experience: 0-2Yrs
Job description:
Tech Mahindra Hiring for International Telecom Voice Office Process
Position: Tech Support /Sr. Tech Support International Telecom Voice Process at Tech Mahindra (BSG Division)
JD & Skill Set:
- BE, B. Tech (with 1 year BPO experience), MCA, MCM, BCA and BSc (Other graduates with relevant BPO experience / knowledge can also apply)
- 0-2 years of experience in Networking projects / Technical Support
- Role is providing voice based technical troubleshooting for telecom customers
- Work Location is Tech Mahindra, Hinjewadi, Phase 3, Pune
Skill Set:
- Excellent communication skills in English - both spoken and written & good presentation skills
- Good knowledge of Telecom Infrastructure Technologies LAN / WAN / Routers / Switches / Hubs / Networks etc.
- Acting as Single Point of Contact for customers for either reporting trouble or providing updates on existing Trouble Tickets
- Should be comfortable in taking inbound calls / making outbound calls. Calls may be required to interact with End customers/Technicians/Other teams
- Must be willing and able to work various shifts as assigned (such as nights, weekends and statutory holidays), based on business needs
- Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
- Ability to work effectively in a team environment and collaboratively with other departments
- Ability to review and analyze customer needs and provide appropriate client options/solutions
- Ability to manage a demanding workload
Mandatory:
- Should be open to working in shifts (including night shifts) & 24*7 working environment.
Mandatory:
- Should be open to work in shifts
- Should be able to join within weeks time
Interview Venue:
Tech Mahindra,
West Wing, Training Block,
Basement Area (-1 Floor), RMG Room
Phase 3, Hinjewadi
Pune.
Contact Person:
Shalki Rana
Candidates are required to carry their CV along with a Photo Id Proof
Walk-in Interview Date - 12th - 15th Nov 2013
Walk-in Interview Time: 12 PM - 3 PM
About us: Tech Mahindra has proven full-service expertise for multiple industries including Insurance & Healthcare, Pharma, Banking & Finance, Manufacturing & Automobile, Media & Telecom, Animation and Energy & Power. Among the services we offer are Claims Processing, Policy Issuance and Premium Accounting. We also offer front office services like Contact Centers for Customer Service, Product Support and Helpdesk services. Additionally, we offer back office processes in the areas of Accounting, HR and other transaction-intensive activities.As the world's first eSCM Level 4 BPO service provider, our global delivery standards have resulted in multiple long-standing client relationships with Fortune 500 companies, besides giving us a clear differentiation in the marketplace.
Job Location : Pune
Experience: 0-2Yrs
Job description:
Tech Mahindra Hiring for International Telecom Voice Office Process
Position: Tech Support /Sr. Tech Support International Telecom Voice Process at Tech Mahindra (BSG Division)
JD & Skill Set:
- BE, B. Tech (with 1 year BPO experience), MCA, MCM, BCA and BSc (Other graduates with relevant BPO experience / knowledge can also apply)
- 0-2 years of experience in Networking projects / Technical Support
- Role is providing voice based technical troubleshooting for telecom customers
- Work Location is Tech Mahindra, Hinjewadi, Phase 3, Pune
Skill Set:
- Excellent communication skills in English - both spoken and written & good presentation skills
- Good knowledge of Telecom Infrastructure Technologies LAN / WAN / Routers / Switches / Hubs / Networks etc.
- Acting as Single Point of Contact for customers for either reporting trouble or providing updates on existing Trouble Tickets
- Should be comfortable in taking inbound calls / making outbound calls. Calls may be required to interact with End customers/Technicians/Other teams
- Must be willing and able to work various shifts as assigned (such as nights, weekends and statutory holidays), based on business needs
- Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
- Ability to work effectively in a team environment and collaboratively with other departments
- Ability to review and analyze customer needs and provide appropriate client options/solutions
- Ability to manage a demanding workload
Mandatory:
- Should be open to working in shifts (including night shifts) & 24*7 working environment.
Mandatory:
- Should be open to work in shifts
- Should be able to join within weeks time
Interview Venue:
Tech Mahindra,
West Wing, Training Block,
Basement Area (-1 Floor), RMG Room
Phase 3, Hinjewadi
Pune.
Contact Person:
Shalki Rana
Candidates are required to carry their CV along with a Photo Id Proof
Walk-in Interview Date - 12th - 15th Nov 2013
Walk-in Interview Time: 12 PM - 3 PM
