iGate Recruiting Associates

iGate Recruiting Associates (iGate Careers)

About us: iGATE is a ~$1 billion organization, providing full-spectrum consulting, technology and business process outsourcing services differentiated by a Business Outcomes-based business model. Driven by the philosophy of 'Accountable for Clients" Business' powered by iTOPS (Integrated Technology and Operations) platforms, iGATE provides effective solutions to over 184 Fortune 1000 clients globally across verticals including Insurance and Healthcare, Life Sciences, Banking and Financial Services, Manufacturing, Retail, Logistics and Distribution, Communications, Energy and Utilities, Media, Entertainment, Leisure, Travel, and Public Sector and Independent Software Vendors.

Location :  Bangalore Jobs, Jobs in Pune

Experience : 2-4 years (Jobs for 2 Years Experience)

Job Description :
Responsible for providing service assurance to Reliance Web Store Users.
Resolving application related issues of Lotus Notes, LAN, Printer, Scanner and troubleshooting, Network monitoring.
Installation and configuration of business application software (i.e. MS Windows XP/Vista, MS Office XP/2007, Lotus Notes, Internet Explorer, Antivirus)
Log incidents to different 3rd party suppliers and constantly chase up for updates and quicker resolutions to minimize the overall downtime and to have overall greater productivity.
Taking care of the various project escalations, timely call resolution within the SLA.

Desired Profile:
Good Experience in Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals .
Hands on experience Installing, Configuring , Troubleshoot of Windows XP/7.0 , Windows server 2003/2008
Hands on experience in Installing, Configuring , Troubleshoot of mail clients like MS Outlook , Lotus Notes etc..
Good understanding of of Softwares such as MS-Office, Acrobat Reader , Business Applications , Internet browsers etc.
Good Knowledge on Installation of different anti-virus on desktops and its role play/troubleshoot,Configuration of Print devices (network and local) on desktops with troubleshoot at first level .
Good Interpersonal skills & customer support attitude
->Categorised under Desktop Support Jobs

How to Apply: Send in your resumes to
vinitha.achutha@igate.com


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