IndusInd Bank Walkin for Freshers (IndusInd Bank Careers)
About us: IndusInd Bank Ltd. is a Customer-focused, technology-based, ISO 9001:2000 certified new generation private sector Bank with ambitious growth plan is looking for the following position.
Job Location : Walkins in Mumbai, Mumbai Suburbs
Experience: 0-1 yrs (Freshers Walkin)
Job Description :
Walk in for Phone Banking Officers
Graduation : Graduate (Any Stream)
Language Proficiency
English, Hindi (Mandatory)
Job Role :
Answer incoming calls from customers to attend service inquiries and questions, handle complaints, troubleshoot problems and provide information.
Support and provide superior service via phones, e-mails and faxes as a receiver and caller
Use questioning and listening skills that support effective telephone communication.
Research required information using available resources
Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
Understand the impact of attitude in handling calls professionally
Provide customers with product and service information
Enter customer information and process service transactions.
Identify and escalate priority issues, route calls to appropriate resource
Follow up customer calls where necessary
Complete call logs
Effectively deal with job stress, angry callers, and upset customers
Use the most appropriate way to communicate with different behavior types on the telephone.
Apply the elements of building positive rapport with different types of customers over the phone.
Apply the proper telephone etiquette to satisfy various customer situations.
Apply appropriate actions to effectively control a telephone call.
Meets commitments to customers and organisation
Other duties as assigned.
Display Time flexibility towards shifts as per the requirement.
Desired Profile:
Education and Experience
Mandatory - Graduate.
Proficient in relevant computer applications
Key Competencies
Verbal and written communication skills
Listening skills
Problem analysis
Problem solving
Customer service orientation
Organizational skills
Attention to detail
Initiative
Judgment
Adaptability
Team work
Stress tolerance
Resilience
Other Details:
Open to work in shifts
->Categorised under Customer Service Jobs
Walkin Interview : 2nd to 4th April from 10 AM-5PM
Venue - IndusInd Bank,
Dhanasingh Compound,
Ground floor, JB Nagar,
Vazir Class Lane,
Andheri East, Mumbai - 59
About us: IndusInd Bank Ltd. is a Customer-focused, technology-based, ISO 9001:2000 certified new generation private sector Bank with ambitious growth plan is looking for the following position.Job Location : Walkins in Mumbai, Mumbai Suburbs
Experience: 0-1 yrs (Freshers Walkin)
Job Description :
Walk in for Phone Banking Officers
Graduation : Graduate (Any Stream)
Language Proficiency
English, Hindi (Mandatory)
Job Role :
Answer incoming calls from customers to attend service inquiries and questions, handle complaints, troubleshoot problems and provide information.
Support and provide superior service via phones, e-mails and faxes as a receiver and caller
Use questioning and listening skills that support effective telephone communication.
Research required information using available resources
Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
Understand the impact of attitude in handling calls professionally
Provide customers with product and service information
Enter customer information and process service transactions.
Identify and escalate priority issues, route calls to appropriate resource
Follow up customer calls where necessary
Complete call logs
Effectively deal with job stress, angry callers, and upset customers
Use the most appropriate way to communicate with different behavior types on the telephone.
Apply the elements of building positive rapport with different types of customers over the phone.
Apply the proper telephone etiquette to satisfy various customer situations.
Apply appropriate actions to effectively control a telephone call.
Meets commitments to customers and organisation
Other duties as assigned.
Display Time flexibility towards shifts as per the requirement.
Desired Profile:
Education and Experience
Mandatory - Graduate.
Proficient in relevant computer applications
Key Competencies
Verbal and written communication skills
Listening skills
Problem analysis
Problem solving
Customer service orientation
Organizational skills
Attention to detail
Initiative
Judgment
Adaptability
Team work
Stress tolerance
Resilience
Other Details:
Open to work in shifts
->Categorised under Customer Service Jobs
Walkin Interview : 2nd to 4th April from 10 AM-5PM
Venue - IndusInd Bank,
Dhanasingh Compound,
Ground floor, JB Nagar,
Vazir Class Lane,
Andheri East, Mumbai - 59
