HCL Hiring Freshers for Technical Support (HCL Careers)
Job Location : Jobs in Hyderabad / Secunderabad
Experience : 0-3 yrs
Job Description :
HCL Bserv is hiring Product / Technical support Engineer
Product / Technical support with knowledge of HTML, Java script and CSS ( added advantage)
Experience in Product / Technical support Knowledge in HTML, Java Script and CSS.
Investigate and troubleshoot issues related to end to end usage of advertisement operations tool.
Experience in email support an solving the technical issue by step by step process.
Provide email based technical support to clients in different geos - 24*7
Follow the workflow & adhere to SLAs - TFR, TRT, TAT, and FCR
Maintain high customer satisfaction
Help with research and troubleshooting of tough tickets
Knowledge Gap Reduction
Process improvement & Escalations management
Product support/Application Support experience
Good Communication skills
Troubleshooting the issues related to ad servicing
Night Shift Mandatory
Qualification Any Graduate/Diploma
How to Apply:
Interested Candidate can send us the updated profile with the following credentials
Yrs of Experience
CTC
ECTC
Notice period
Alternate No
Current Location
Send your resumes to
annsonia.t@hcl.com
Experience : 0-3 yrs
Job Description :
HCL Bserv is hiring Product / Technical support Engineer
Product / Technical support with knowledge of HTML, Java script and CSS ( added advantage)
Experience in Product / Technical support Knowledge in HTML, Java Script and CSS.
Investigate and troubleshoot issues related to end to end usage of advertisement operations tool.
Experience in email support an solving the technical issue by step by step process.
Provide email based technical support to clients in different geos - 24*7
Follow the workflow & adhere to SLAs - TFR, TRT, TAT, and FCR
Maintain high customer satisfaction
Help with research and troubleshooting of tough tickets
Knowledge Gap Reduction
Process improvement & Escalations management
Product support/Application Support experience
Good Communication skills
Troubleshooting the issues related to ad servicing
Night Shift Mandatory
Qualification Any Graduate/Diploma
How to Apply:
Interested Candidate can send us the updated profile with the following credentials
Yrs of Experience
CTC
ECTC
Notice period
Alternate No
Current Location
Send your resumes to
annsonia.t@hcl.com
