Caliber Point Hiring Freshers
About us: Caliber Point Business Solutions Ltd. is the wholly owned BPO subsidiary of Hexaware Technologies Ltd. We are currently staffed at 1500+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC for four years in a row. Caliber Point leverages on a strong technology legacy from its parent organization. Our core expertise areas include Human Resources Outsourcing (HRO), Healthcare, Finance & Accounting Outsourcing (FAO), and Knowledge Services. In these areas we service our customers in North America, Europe and Asia by providing them front and back office solutions through Transaction Processing, Documents Management, Voice Processes, Transition Management, and Consulting services on Shared Service Center set-up and business case development.
Location : Across India
Experience : 0-2 years
Job Description :
Responsibilities:
Handle inbound calls, Emails and Chat transactions
Comprehend customers queries / Complains / Comments
Display empathy/ understanding of the issue/ concern towards customer
Provide quick an effective resolution to the customer's queries
Good typing speed
Be Fluent in speech
Create a WOW exp. for the customer (c-Sat)
Is able to communicate clearly, both written and in speech
Talks in a way the customer can understand
Is able to handle pressure situation and complaints of irate customers
Works accurately and with eye for details
Is able to use automated information systems to analyze the customers situation
Multi-tasking ability
Has a pleasant attitude
Eligibility Criteria:
0 to 2 years Prior work experience in a voice process
Fresher are also welcomed
Specific work background of Customer service
Typing speed – 20wpm with 90% accuracy
Additional Email/Chat experience is preferred
Willingness to work in rotational shifts
Working in Australian process is preferred (requirement only for international process)
Educational Qualifications:
H Sc. & Graduate in any discipline
How to Apply:
Apply Here
About us: Caliber Point Business Solutions Ltd. is the wholly owned BPO subsidiary of Hexaware Technologies Ltd. We are currently staffed at 1500+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC for four years in a row. Caliber Point leverages on a strong technology legacy from its parent organization. Our core expertise areas include Human Resources Outsourcing (HRO), Healthcare, Finance & Accounting Outsourcing (FAO), and Knowledge Services. In these areas we service our customers in North America, Europe and Asia by providing them front and back office solutions through Transaction Processing, Documents Management, Voice Processes, Transition Management, and Consulting services on Shared Service Center set-up and business case development.Location : Across India
Experience : 0-2 years
Job Description :
Responsibilities:
Handle inbound calls, Emails and Chat transactions
Comprehend customers queries / Complains / Comments
Display empathy/ understanding of the issue/ concern towards customer
Provide quick an effective resolution to the customer's queries
Good typing speed
Be Fluent in speech
Create a WOW exp. for the customer (c-Sat)
Is able to communicate clearly, both written and in speech
Talks in a way the customer can understand
Is able to handle pressure situation and complaints of irate customers
Works accurately and with eye for details
Is able to use automated information systems to analyze the customers situation
Multi-tasking ability
Has a pleasant attitude
Eligibility Criteria:
0 to 2 years Prior work experience in a voice process
Fresher are also welcomed
Specific work background of Customer service
Typing speed – 20wpm with 90% accuracy
Additional Email/Chat experience is preferred
Willingness to work in rotational shifts
Working in Australian process is preferred (requirement only for international process)
Educational Qualifications:
H Sc. & Graduate in any discipline
How to Apply:
Apply Here
