HCL Hiring Technical Analysts (HCL Careers)
Job Location : Jobs in Noida & Jobs in Gurgaon (Manesar)
Experience : 6 Months-3 yrs (Jobs for 6 Months Experience)
Job Description :
Designation: Technical Analyst/ Sr. Technical Analyst
Requirement- Business to Business Technical Support Profile
Job Profile:
Minimum 6 months of relevant technical experience is mandatory.
Technical Support to HCL's business clients. He / She will be responsible to provide technical voice support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations
Responsibilities :-
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of EUC operations
Contact Person- Pragya Kaushik
Excellant Communication skills required
Willing to work in night shifts
->Categorised under Technical Analyst Jobs
How to Apply: Interested candidates can send their updated resumes on
pragya_k@hcl.com
Experience : 6 Months-3 yrs (Jobs for 6 Months Experience)
Job Description :
Designation: Technical Analyst/ Sr. Technical Analyst
Requirement- Business to Business Technical Support Profile
Job Profile:
Minimum 6 months of relevant technical experience is mandatory.
Technical Support to HCL's business clients. He / She will be responsible to provide technical voice support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations
Responsibilities :-
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of EUC operations
Contact Person- Pragya Kaushik
Excellant Communication skills required
Willing to work in night shifts
->Categorised under Technical Analyst Jobs
How to Apply: Interested candidates can send their updated resumes on
pragya_k@hcl.com
